Terms of use

• These Terms of Use govern access to and use of the CAMTRADE PASS™ platform, the property of PIPRA Cameroun S.A.®
• By accessing the platform or using its services, the user — hereinafter "the Client" — accepts these Terms without reservation.

• CAMTRADE PASS™: the digital platform enabling QR Code generation, product traceability and real-time communication management.
• QR Code: a unique code generated to ensure the traceability, authenticity and compliance of products.
• Account Manager: a dedicated account manager providing the Client with personalised follow-up.
• Mandatory services: services the Client must subscribe to in order to access the platform — QR Codes, annual subscription, account management.
• Optional services: additional services that may be added according to the Client’s needs.

3.1 Registration and access

• Access to the platform is reserved for users holding a valid contract with CAMTRADE PASS™.
• All information provided by CAMTRADE PASS™ is personal and confidential. Any unauthorised use must be reported to CAMTRADE PASS™ immediately.

3.2 Authorised use

• The Client undertakes to use the platform solely for managing and tracing its own products.
• Any attempt to intrude into, modify or alter the system is strictly prohibited and will be subject to legal proceedings.

4.1 QR Code generation

• QR Codes are generated for each product or batch in accordance with the information provided by the Client.
• They remain active until the end of the product’s life cycle or its withdrawal from the market.

4.2 Product management and traceability

• The platform allows the Client to track all data relating to its products: origin, compliance, location, and so on.

4.3 Intelligent, targeted communication

• The Client may access communication tools to interact directly with consumers through the QR Codes.

4.4 Support and assistance

• An Account Manager is assigned to each Client, providing technical and administrative support.

5.1 Provision of information

• The Client warrants the accuracy of the information provided for QR Code generation.
• Any erroneous or fraudulent data is the sole responsibility of the Client.

5.2 Responsible use

• The Client undertakes not to use the platform for unlawful or harmful purposes, or in breach of applicable law.

5.3 Confidentiality of credentials

• In the exceptional case where the Client is granted temporary credentials, the Client is responsible for their security and must inform CAMTRADE PASS™ immediately in the event of loss or suspected fraudulent use.

• 6.1 The fees applicable to the services are set out in the main contract signed between the Client and CAMTRADE PASS™.
• 6.2 Payments must be made in accordance with the terms defined in the contract. In the event of non-payment, CAMTRADE PASS™ reserves the right to suspend or terminate access to the platform.

7.1 Data provided by the Client

• CAMTRADE PASS™ cannot be held liable for errors or omissions in the data provided by the Client.

7.2 Platform unavailability

• CAMTRADE PASS™ endeavours to provide continuous access to the platform but does not guarantee uninterrupted availability in the event of maintenance, updates or force majeure.

7.3 Indirect losses

• CAMTRADE PASS™ is not liable for indirect losses, such as loss of revenue or market share, arising from use of the platform.

8.1 Data confidentiality

• CAMTRADE PASS™ undertakes to protect the confidentiality of the Client’s personal and commercial data, in accordance with applicable law.

8.2 Use of data

• Data collected through the platform is used solely to provide the contractual services.
• CAMTRADE PASS™ does not share this data with third parties without the Client’s consent.

• 9.1 The CAMTRADE PASS platform, its content, software and features are protected by intellectual property rights belonging to PIPRA Cameroun S.A.®
• 9.2 Any unauthorised reproduction, modification or exploitation is strictly prohibited.

10.1 Term

• These Terms apply for the entire duration of the main contract signed between the Client and CAMTRADE PASS™.

10.2 Termination

• In the event of a breach of these Terms, CAMTRADE PASS™ reserves the right to suspend or terminate access to the platform immediately, without prejudice to other legal remedies.

• 11.1 These Terms are governed by Cameroonian law and by the provisions of OHADA.
• 11.2 In the event of a dispute, exclusive jurisdiction is granted to the courts of the Centre region, Cameroon.

• By accessing the CAMTRADE PASS™ platform, the Client acknowledges having read and accepted these Terms.